Just chatting with someboday and they brought up the subject of football violence. I’ve been to quite a few games and I was thinking which one was the worst in terms of violence. It was actually the first international game that I went to. Poland against England in 1993 in Katowice. Luckily, there is a video on youtube that shows some of the mayhem that went on that day.
The violence only took place among the Polish fans. The English fans were barricaded into their own section and surrounded by police. I was sitting on the other side of the stadium and I think that I spent more time watching the terraces rather than the football itself.
The game ended 1-1.
It seems that Arsenal are already making back what they invested in their CRM system and Marketing Week reports that it was a key factor in the decision by Emirates to sponsor Arsenal.
he Premier League club announced plans to put a new CRM system at the heart of its marketing activity this year. Emirates, which will receive a number of additional marketing rights from Arsenal as part of its new deal, says the system will lead to more â€œeffectiveâ€ marketing campaigns through the clubâ€™s customer shop, Facebook page and stadium on match-days
It shows the increasing use of CRM by major football clubs in England and this will grow for the increasing amount of revenue that could be generated by fans who don’t attend games.
â€œIf we stop associating members with ticket access that will change the game; itâ€™s about fan experiences. We are investing in a CRM system to register interests and passions so we can then send those people on appropriate journeys of affinity and provide access at an appropriate level.â€
The club is looking to pull together customer data from its customer shop, its 10.5 million Facebook fans and official Twitter accountâ€™s 1.5 million followers and target them with different offers and membership options as it changes its definition of club â€œmembershipâ€. It will also introduce social sign-ins across its digital platforms to help drive additional value through Facebook.
It would be interesting to know which CRM application they used. Probably not Siebel with all of the links to social networking that the system needs to work.
The Guardian previews Aston Villa ahead of the new English premier league campaign. It seems quite lightly optimistic in tone but still, when compared to the years of 5th and 6th place finishes quite depressing for me. But I doubt how it can get worse after last year even if we did avoid relegation.
So, all in all, the new Villa manager has quite a job on his hands, although it is one that he should relish. The fans will be right behind him and the only immediate pressure Lambert will be under is the pressure that he puts on himself. Serve up some expansive football and avoid being mentioned in the same breath as a relegation battle and Villa, after two miserable years, will be heading in the right direction. That, together with some more good news about Stilian Petrov winning his battle against acute leukaemia, should give Villa supporters something to smile about.
Guardian writers’ predicted position 12th
It looks like Paul Lambert is going to be appointed the Aston Villa manager in the coming hours. I have to say he is the first manager I have been enthusiastic about since Martin O’Neill. Next season will be an optimistic one
Extraordinary not because McLeish came from Villa’s rivals, Birmingham City. Extraordinary because McLeish had just suffered his second relegation with Birmingham in three Premier League seasons. And extraordinary because he is synonymous with a brand of football that, to borrow the former Villa manager Graham Taylor’s recent description, “looks [like] you are preparing a side not to lose”.